Returns Information

Customers of e-store ELLYS-HOME.COM may return purchased goods within 14 days after the date of delivery. Returned goods must be with undamaged commercial appearance, unused, clean, in the original packaging and type, without adhesive materials placed directly on the goods. Please, send back with the product the received on delivery return form – filled in.


Return charges are paid by customers. For easier return, we recommend contacting our partners from INTERLOGISTICA.


After checking shipment content and processing information, the value of returned product will be refunded to an account specified by you. The period of bank transfer is 14 calendar days starting on the date the returned product is received in our warehouse. If the purchased product is paid with debit or credit card, the refund of the amount shall be performed with card operation to the same card account.